Stratford-on-Avon District Council

In the "Pitch Information" section on the website.

Area	Cost per game	Cost for 10 games
Football pitch's 1 & 2 with pavilion	£29.00	£246.81
Football pitch's 1 & 2 without pavilion	£19.00	£161.70
Football pitch's 1 & 2 with pavilion - under 16 years	£20.00	£170.21
Football pitch's 3 & 4 with pavilion	£14.50	£123.40
Pavilion only	£21.70	184.68
Key deposit	£30.00

Yes.

You can update your personal information at the "My Profile" section on this Pitch Booking website.

You can retrieve your password if you remember your username and secret question. Please click here to retrieve your forgotten password.

Click on "Sign in" link on the menu bar of the system. From here you can enter your username and password to log in or register a new account if you haven't had one.

Click on the "Sign out" link on the menu bar of the system.

Yes. If you make and pay ten bookings at a time, we will deduct the VAT as an incentive.

At the Council, we have a discount for teams under 16 years old. Please refer to the "fees and charges" in question 2 for price list.

The booking process consists of three steps:

• User (you) makes a booking on the website.

• Admin officer at Stratford-upon-Avon district council approves the booking.

• User makes payment.

At least one working day.

You can book as many pitches/timeslots as you like but bookings are not fully reserved until they are approved and paid.

Not at the moment. However, you can contact our Leisure Team on 01789 260638 or by emailing leisure@stratford-dc.gov.uk

Yes. Go to "My Profile" section on the website.

Yes. Go to "My Profile" section on the website.

Each booking status describes at what stage the booking is, with the following meaning:

• Requested: first stage of the booking process, after user making booking. At this stage, user must wait for booking to be approved by the Leisure Team.

• Approved: second stage of the booking process. The booking has been approved by the Leisure Team and user can now make payment to finish the booking process.

• Cancel: the booking has been cancelled.

• Rejected: the booking has been rejected by the Leisure Team.

Your booking must be approved and paid before it is fully reserved.

Please allow 5 - 10 minutes for the email to arrive or contact our Leisure Team on 01789 260638 or by emailing leisure@stratford-dc.gov.uk

Yes. As soon as you receive an approval of booking email from us, you can go to "My Profile" section of the system, then click on your booking and make payment.

In order to avoid the Pitch Booking system to be abused, each booking must be approved by our Leisure Team before payment.

You can only make payment for approved bookings. In this case, your booking has not been approved by our Leisure Team. Please allow a few hours for the booking to be processed.

You must select the bookings you want to pay by ticking the checkboxes at the end of each booking before clicking on "Make Payment" button. If the payment checkboxes are disabled, please refer to the previous question.

As soon as your booking is approved by our Leisure Team. This could take a few hours.

You don't need to pay for bookings at a time. However, your bookings will not be reserved until they are fully paid.

You can make online payment using Visa, Mastercard, Switch, Solo, Visa Delta and Electron payment cards.

Yes. At the Council, we make a surcharge of 2.0% for all transactions paid by Visa and Mastercard credit cards.

We take payment at our office:

Stratford-upon-Avon District Council
Elizabeth House
Church Street
Stratford-upon-Avon
CV37 6HX